At Unordinary Italy Pty Ltd, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or book a tour with us.

1. Who We Are

We are Unordinary Italy Pty Ltd, an Australian tour operator providing travel experiences across French Guiana. If you live in the UK, EU or EEA, we comply with the UK GDPR, the EU General Data Protection Regulation (GDPR).

📧 Email: frenchguianatrips.2020@gmail.com
🌐 Website: www.frenchguianatrips.com

If required, our EU/UK Representative can be contacted at: frenchguianatrips.2020@gmail.com

2. What We Collect

We only collect information needed to provide our services, including:

Your name, contact details, and travel preferences;

Passport or ID details (for travel bookings);

Payment information (processed securely via trusted providers);

Special requirements (dietary, medical, or accessibility needs);

Website usage data collected through cookies and analytics tools;

3. How We Use Your Information

We use your information to:

Process your bookings and payments;

Organise travel arrangements with our trusted partners;

Communicate with you about your tour;

Send news or special offers (only if you’ve opted in);

Improve our website and customer experience;

We never sell or rent your personal information to anyone.

4. Sharing Your Data

We may share your information with carefully selected partners such as hotels, airlines, transport providers, and payment processors. All partners are required to handle your data securely and use it only for the agreed purpose.

5. International Data Transfers

As we use a travel agency based in Australia, your personal information may be transferred and stored outside the UK or EU/EEA. When this occurs, we use Standard Contractual Clauses (SCCs) and other approved safeguards to ensure your information remains protected in line with GDPR requirements.

6. Your Rights (UK & EU Residents)

You have the right to:

Access the personal data we hold about you;

Ask us to correct or delete your information;

Withdraw consent for marketing at any time;

Object to or limit how we use your data;

To exercise your rights, please email: frenchguianatrips.2020@gmail.com

We aim to respond within one calendar month.

7. Cookies

Our website uses cookies to make it function properly and to help us understand how visitors use it.
You can manage or disable cookies at any time through your browser settings.

8. Keeping Your Data Safe

We use secure servers, encryption, and strict access controls to protect your information.
While no online system is completely secure, we take all reasonable steps to safeguard your data.

9. Contact & Complaints

If you have any questions or concerns about this policy, please email us: frenchguianatrips.2020@gmail.com

If you are based in the EU or UK and are not satisfied with our response, you may also contact your local Data Protection Authority:

EU authorities: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
UK residents: https://ico.org.uk

10. Updates

We may update this Privacy Policy occasionally to reflect changes in law or business practices.

Any updates will be published here with a revised “Last updated” date.

In short:

We collect only what we need, protect it carefully, and use it only to provide enjoyable, safe, and seamless travel experiences.

Last updated: 10/11/2025